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Due to COVID 19, each reservation has a 4-person minimum, as we are no longer co-mingling strangers in the same raft during the pandemic. Individuals and small groups may still book separately online, provided their total group size is 4 or greater. Parties with less than 4 people are encouraged to call 505-983-3734 to discuss alternatives. Safety has been our top priority for over 30 years, We appreciate your understanding and look forward to rafting with you!
Minimum age for rafting is 5 years old for class I & II, 7 years old for class III and 13 years old for class IV. We reserve the right to change the age requirements at any time, depending on river levels and weather conditions, or to refuse participation do to other safety reasons.
Outdoor activities, including whitewater rafting, have inherent risks. All participants will be required to sign a Release of Liability, also known as a Liability Waiver. Please take a moment to review Kokopelli Rafting Adventures Release of Liability, Indemnity Agreement, Essential Eligibility Criteria and Acknowledgement of Risk.
TERMS AND CONDITIONS:
We require payment in full at the time of the reservation. Most activities include an optional 7.5% Cancellation Guarantee fee, charged on the subtotal of rafting trips (excluding tax, public land access user fees, gratuity, etc), offering more flexible cancellation and rescheduling terms. This firm policy ensures all guests are treated fairly and equally.
Each Guest must choose cancellation terms below:
Half-day and full-day rafting trips include an optional 7.5% non-refundable Cancellation Guarantee fee automatically added to the reservation at the time of booking. You may opt out by declining the Cancellation Guarantee when registering. The Cancellation Guarantee allows guests the freedom to change their reservation trip, date, time, or number of participants or cancel entirely up until 5pm the day before the scheduled activity and receive a full refund less the Cancellation Guarantee fee. There are no refunds for cancellations made after 5pm. The rescheduling fee will be waived for extenuating circumstances, such as illness, vehicle problems, flight delays, inclement weather, unexpected traffic, etc., if and only if 1) the Cancellation Guarantee is purchased when making the reservation 2) notification is made in writing (by email) prior to the start time of the trip, and 3) availability exists; otherwise, there will be no refunds for cancellations or changes made after 5pm the day before the scheduled activity. Guests who arrive late or no-show will forfeit the reservation fee without a refund.
Guests who cancel 5 or more days in advance of the trip will receive an 80% refund, resulting in a 20% service charge. Guests who cancel 4 days to 24 hours prior to the trip will receive a 50% refund, resulting in a 50% service charge. There will be no refunds for cancellations within 24 hours, late arrivals or no-shows at the meeting location.
Kokopelli Rafting Adventures runs trips as scheduled, rain or shine. The Cancellation Guarantee offers more flexible rescheduling terms.
A rescheduling fee will apply for changes, including extenuating circumstances, made within 4 days. Rescheduling fees are $15/person for half-day trips and $30/person for full-day trips. Rescheduling fees are waived if and only if the Cancellation Guarantee is purchased at the time of the reservation.
Kokopelli Rafting Adventures reserves the right to change the trip time for any rafting activity, section of the river, length of trip, size of raft or number of guests per raft due to adverse or changing conditions; this typically includes extremely high or low water, fire closures on public land, or road construction resulting in significant inconveniences to our regularly scheduled trips.
Kokopelli Rafting Adventures reserves the right to cancel any trip due to an insufficient number of reservations. Should we need to cancel your trip, you will be offered a choice of rescheduling without penalty or a full refund (including Cancellation Guarantee, if applicable).