Terms and Conditions
We require payment in full at the time of the reservation. Most activities include an optional 7.5% Cancellation Guarantee, offering more flexible cancellation and rescheduling terms. This firm policy ensures all guests are treated fairly and equally.
Half-day and full-day rafting trips include an optional 7.5% non-refundable Cancellation Guarantee fee automatically added to the reservation at the time of booking. You may opt out by declining the Cancellation Guarantee below. The Cancellation Guarantee allows guests the freedom to change their reservation trip, date, time, or number of participants or cancel entirely up until 5pm the day before the scheduled activity and receive a full refund less the Cancellation Guarantee fee. There are no refunds for cancellations made after 5pm. The rescheduling fee will be waived for extenuating circumstances, such as illness, vehicle problems, flight delays, unexpected traffic, etc., if and only if 1) the Cancellation Guarantee is purchased when making the reservation 2) notification is made in writing (by email) prior to the start time of the trip, and 3) availability exists; otherwise, there will be no refunds for cancellations or changes made after 5pm the day before the scheduled activity. Guests who arrive late or no-show will forfeit the reservation fee without a refund.
Guests who cancel 5 or more days in advance of the trip will receive an 80% refund, resulting in a 20% service charge. Guests who cancel 4 days to 24 hours prior to the trip will receive a 50% refund, resulting in a 50% service charge. There will be no refunds for cancellations within 24 hours, late arrivals or no-shows at the meeting location.
A rescheduling fee will apply for changes, including extenuating circumstances, made within 4 days. Rescheduling fees are $15/person for half-day trips and $30/person for full-day trips. Rescheduling fees are waived if and only if the Cancellation Guarantee is purchased at the time of the reservation.
Kokopelli Rafting Adventures reserves the right to change the trip time for any rafting activity, section of the river, length of trip, size of raft or number of guests per raft due to adverse or changing conditions; this typically includes extremely high or low water, fire closures on public land, or road construction resulting in significant inconveniences to our regularly scheduled trips.
Kokopelli Rafting Adventures reserves the right to cancel any trip due to an insufficient number of reservations. Should we need to cancel your trip, you will be offered a choice of rescheduling without penalty or a full refund (including Cancellation Guarantee, if applicable).
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Document Name: Terms and Conditions
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