Cancellation Policy

Kokopelli Rafting Adventures requires payment in full at the time of the reservation. Most activities include an
optional 7.5% “Worry Free Cancellation Guarantee”, offering more flexible cancellation and rescheduling terms. This firm policy gives you, the customer, a choice in how you choose to handle cancellations, rescheduling, refunds, while ensuring all guests are treated fairly.

Cancellation Terms:
Each guest must choose one of the following options:

Cancellation Guarantee:
Half-day and full-day rafting trips include an optional 7.5% non-refundable Cancellation Guarantee fee automatically added to the reservation at the time of booking. You may opt out by declining the Cancellation Guarantee when making your reservation; by declining, you agree to the Standard Cancellation Policy defined below. The Cancellation Guarantee allows guests the freedom to change their reservation trip, date, time, or number of participants or cancel entirely up until 5pm the day before the scheduled activity and receive a full refund less the 7.5% Cancellation Guarantee fee. There will be no refunds for cancellations made after 5pm. The rescheduling fee will be waived for extenuating circumstances, such as illness, vehicle problems, flight delays, inclement weather, unexpected traffic, etc., if and only if 1) the Cancellation Guarantee is purchased when making the reservation 2) notification is made in writing (by email) prior to the start time of the trip, and 3) availability exists; otherwise, there will be no refunds for cancellations or changes made after 5pm the day before the scheduled activity. Guests who arrive late or no-show will forfeit the reservation fee without a refund.

— Or —

Standard Cancellation Policy:
Guests who cancel 5 or more days in advance of the trip will receive an 80% refund, resulting in a 20% service charge. Guests who cancel 4 days to 24 hours prior to the trip will receive a 50% refund, resulting in a 50% service charge. There will be no refunds for cancellations within 24 hours, late arrivals or no-shows at the meeting location.

Rescheduling Fees:
A rescheduling fee may apply to trips rescheduled within 5 business days.  The rescheduling fee is waived if and only if the Cancellation Guarantee is purchased at the time of the reservation.  Half-day trips may be rescheduled for a flat rate of $15/person.  Full-day trips may be rescheduled for a flat rate of $30/person.

Inclement Weather:
Kokopelli Rafting Adventures runs trips as scheduled, rain or shine. The Cancellation Guarantee offers more flexible rescheduling terms.

Trip Transfers:
Kokopelli Rafting Adventures reserves the right to change the trip time for any rafting activity, section of the
river, length of trip, size of raft or number of guests per raft due to adverse or changing conditions; this
typically includes extremely high or low water, unforeseen closures on public land, major road construction
resulting in delayed traffic, or other unforeseen circumstances resulting in significant inconveniences to our
regularly scheduled trips.

Cancelled Trips:
Kokopelli Rafting Adventures reserves the right to cancel any trip due to an insufficient number of
reservations. Should we need to cancel your trip, you will be offered a choice of rescheduling without penalty
or a full refund (including Cancellation Guarantee, if applicable).